Call center agents are not your normal employees who get to sleep the standard hours of the night. On the contrary, they work when most of the world is asleep since they have to be on alert on 24 hour shifts to provide the necessary services rendered towards people who endorse their products.
To be able to uphold their quality of service, a proposition for a sleep pod to help maintain the said service is being tested to help call center staffs beat the post-lunch dip to be more alert and focused.
Employees trialled a sleep pod that lulls the participant asleep with music and then gently vibrates them awake after 20-30 minutes.
Staff were allocated a regular time slot each day to have their nap – and 99% of them said the sleep left them feeling refreshed, more productive in their work and also improved their personal life because they had more energy later in the day. Only one participant couldn’t fall asleep and Virgin Media is continuing trialling the device.
(Source) The Press Association
